Google Review Reply Templates in English, Hinglish and Hindi

Open your reviews from your Business Profile and choose to reply to the one you want. You must verify your business first. The reply shows as your business, not your personal name, and the reviewer is told about it. Google checks replies before they appear, usually within 10 minutes, though it can take up to 30 days.

Stay calm. Thank the reviewer, apologise for their experience without arguing, and say what you are doing about the problem. Then ask them to contact you by phone or email so you can sort it out privately, as Google suggests for complex issues. Never share their personal details, and never offer anything in return for changing the review.

Yes, you can write a reply in Hindi or Hinglish, and many customers in India review that way. Where you can, reply in the language the review uses, so the reviewer and other readers understand it. This tool writes the same replies in English, Hinglish and Hindi in Devanagari, so you can choose one or mix them.

No. Google's policy does not allow offering payment, discounts, free goods or services in exchange for a review, or for changing or removing one. Such reviews count as fake engagement and can be removed. You can still ask every customer for an honest review, as long as you ask everyone and offer nothing in return.

You cannot delete reviews yourself. If a review breaks Google's policies, for example it is fake or written by someone with a conflict of interest, report it from your Business Profile or Google's Reviews Management Tool and follow it there. Only reviews that break the policies can be removed, and a check usually takes several days.